Important Shipping Update
We strive to bring our wellness products to everyone, but due to carrier limitations, we are temporarily unable to fulfill orders to the following regions:
Alaska (AK)
Hawaii (HI)
Puerto Rico (PR)
Guam (GU)
American Samoa (AS)
U.S. Virgin Islands (VI)
Northern Mariana Islands (MP)
Marshall Islands (MH)
Palau (PW)
Armed Forces Americas (AA)
Armed Forces Europe (AE)
Armed Forces Pacific (AP)
If your shipping address is within these areas, we sincerely apologize for the inconvenience. We are actively working with our logistics partners to expand our reach soon!
Returns and Exchanges
If you received a defective product, please refer to our product warranty rules.
30-Day Return Window We accept returns or exchanges within 30 days of the original purchase date. Unfortunately, we cannot accept any returns or exchanges once this 30-day window has passed.
Product Condition All items must be returned to Alljoy in their original condition. Please note that deductions may apply for normal wear and tear, or damage caused by improper use, incorrect assembly, missing parts, and accidental damage.
Who Covers the Cost?
For Quality Issues (Defects or Faults): If you require a refund or replacement due to a product quality issue, Alljoy will fully cover all return shipping and restocking fees.
For Personal Reasons (Change of mind, wrong address, user damage, etc.): You will be responsible for the return shipping costs plus a 15% restocking fee (calculated from the original item price).
Please note: Final approval for all returns is subject to Alljoy’s sole discretion based on the condition of the returned product and our standard policy terms.
